Return policy


Customers need to check the items and can return in the following cases:

Item is not in the right category, color, design … as your order

  • The customer is responsible for presenting the relevant bill proving to complete the return of the item.
  • Returned items must be in ‘as new’ condition, unused, unworn, unwashed, unassembled, etc.
  • Please make sure items are well packed; we suggest returning items in their original packaging. We can’t refund items that are damaged on their return journey to us.
  • Returns should be sent to: Aqua 1, Vinhomes Golden River, 2 Ton Duc Thang street, Ben Nghe ward, District 1, Ho Chi Minh city.

Damaged items

Very occasionally items are faulty or damaged. If you think this is the case please contact us as soon as you receive item with video unboxing at and we will arrange a free exchange or return.


We want you to be really happy with everything you buy from us so if you have any comments or any questions you may contact us using the information below.

Contact us